Support
A problem, a question, an idea for a level? Write to us, in English or French.
We usually answer within a few working days. To help us, please tell us your phone model, its system version (iOS or Android) and the version of the game (on its App Store or Google Play page, or in your phone's settings), and, for a problem, the level and what happened.
Common questions
Where is my progress saved?
On your phone only: the game has no account and we keep no copy. Deleting the app can delete your progress.
How do I get the new levels?
Nothing to do: when the game starts with an internet connection, it downloads the new levels by itself. Without a connection, you play the levels already on your phone.
The game is slow or stops
Close the other apps and start the game again. If it crashes, the game sends us an anonymous report (unless you turned sharing off) and we work on a fix; writing to us with your phone model helps a lot.
How do I stop the statistics and crash reports?
Press the chart button under a level: sharing stops at once. Press it again to share again. Our privacy policy says exactly what is sent.
How do I change my choices about ads?
Open “Privacy options” in the game's menu. On iPhone, tracking can also be allowed or refused in Settings › Privacy & Security › Tracking.
I changed phones: how do I get my purchases back?
Sign in to the same Apple or Google account as before, then use “Restore purchases” in the game.
How do I ask for a refund?
Payments are handled by Apple and Google, who decide on refunds: on iPhone, reportaproblem.apple.com; on Android, Google Play refunds.
How do I ask about my data or have it deleted?
Write to contact@llysgames.com. The game does not know who you are, so what we hold is described in the privacy policy, section 7.